60-Second Live Answer
IT Support & Helpdesk
Fast, friendly IT support when you need it. Call our helpdesk and speak to a real person within 60 seconds—guaranteed.
60s
Live Answer Guarantee
15-30min
Average Resolution Time
4hr
On-Site Response (Urgent)
How IT Support Works
1
Contact Us
Call, email, or submit a ticket—whatever's easiest for you.
2
We Respond Fast
Speak to a real technician within 60 seconds during business hours.
3
Issue Diagnosed
We quickly identify the problem and determine the best solution.
4
Problem Solved
Remote fix or on-site visit—we resolve your issue and follow up.
What's Included
- Unlimited remote support calls
- Email and ticket submission
- 60-second live answer guarantee
- On-site support when needed
- After-hours emergency support
- Regular status updates
Common Issues We Handle
- • Email and Microsoft 365 issues
- • Computer slow or not working
- • Password resets and account access
- • Printer and peripheral problems
- • Network connectivity issues
- • Software installation and updates
- • New employee setup
- • Security concerns
IT Support FAQ
When you call our helpdesk during business hours, you'll speak to a real person within 60 seconds—not an automated system or voicemail. If we miss this target, your support call is free.
Our helpdesk is staffed Monday-Friday, 8:00 AM - 5:00 PM. After-hours and emergency support is available 24/7 for managed services clients.
Most remote issues are resolved within 15-30 minutes of your call. More complex issues are escalated appropriately, and you'll always know the status of your request.
Yes. When remote support isn't sufficient, we dispatch technicians to your location. For urgent issues, we typically arrive within 4 hours in our service areas.
Yes. Your team can call, email, or submit tickets directly. We can also implement your preferred approval workflow if needed.
Ready for IT Support That Actually Answers?
Experience the difference of a helpdesk that picks up the phone.